Refund policy

Refund & Return Policy – PawHaven

At PawHaven, we want you and your pets to be happy with every purchase.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Item must be unused and in original condition
  • Must be in original packaging
  • Proof of purchase required

Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our error)
  • Items returned after 30 days

Refunds

Once your return is received and inspected:

  • Approved → refund issued to original payment method
  • Processing time: 5–10 business days

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Send photo/video proof
  • We will offer:
    • Replacement OR
    • Full refund

Order Cancellation

  • Orders can be cancelled within 12 hours of placing
  • After that, order may already be processed/shipped

Shipping Costs

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account
  2. Contact your payment provider
  3. If still not received, contact us

Contact Us

📧 Email: support@pawhaven.store